Overview The Role In Brief The EAB continues to invest in growing its portfolio of service and technology solutions. We seek a Pool Director to support a pool of our Navigate360 and Starfish technology partners. The Pool Director will manage partner health, service strategy, renewal and growth strategy for their assigned pool, as well as the Strategic Leaders, both directly and indirectly, in their pool, while serving as a point of contact for executives across their pool. This Pool Director will be responsible for managing against key business and operational metrics for the Strategic Leaders assigned to their team, as well as their growth. This position is open to hires in Washington, D.C. or Richmond, VA preferred; or is open to remote employment within the continental U.S. About EAB At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We tailor our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve. We value our employees and encourage diversity, inclusion, and professional growth. Responsibilities Manages and reports on partner health and strategy for both their individual partners and the pool of partners they manage. Responsible for overall pool health, including assessing partner health, managing renewals, strategy for utilization, and identifying growth opportunities. Serves as escalation point for the pool they manage, assisting Strategic Leaders in challenging moments with the partner. Leads a team of Strategic Leaders, including both direct and indirect reports, who are serving partners within the assigned pool. For Direct reports, responsible for skill development and growth in the role. Identifies growth and upsell opportunities for prospective and existing partners in the pool, working with Sales and Account Management to execute. Serves as a resource to support the sales process. Prepares for and facilitates partner discussions both virtually and onsite, including leading executive level meetings focused on furthering strategic priorities through Navigate360 or Starfish technology. Supports Strategic Leaders in pool on executive discussions as needed. Consistently connects with other EAB teams (product development, technical support, research, enrollment services, and executive leadership) to surface partner challenges and ensure a coordinated service approach. Engages with EAB executive leadership on successes, challenges, and trends across the partner pool, serving as the main contact for the entire pool. Leverages knowledge of higher education trends to inform partner service approaches, strategies, and provide references as needed. Lends expertise to the larger team to inform and innovate business practices. As needed, serves as the primary contact for a group of partners, managing end-to-end relationship with the institution. Provides strategic guidance, aligns institutional goals with platform engagement, fosters ongoing relationship development, and delivers ROI to support contractual renewal and growth. Qualifications Basic Qualifications Bachelor’s Degree Willingness to travel up to 30% (valid Driver’s License) Subject matter expertise in higher education student success Ability to build client relationships that result in new business opportunities, with emphasis on executive relationships Proven ability to prioritize across multiple projects and relationships Ability to create compelling stories validated with data and proven best practice research Intellectual curiosity, persistence and creativity in problem solving Team-oriented but self-sufficient and self-motivated Ideal Qualifications Commitment to valuing diversity and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We encourage you to submit an application if this is a role you would be passionate about doing every day. Compensation The anticipated starting salary range for this role is $92,500 - $115,000 per year. Actual salary varies due to factors that may include relevant experience, skills, and location. This hire is eligible for discretionary bonus or incentive compensation. Variable compensation may depend on performance. Benefits Consistent with our belief that employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include: Medical, dental, and vision insurance plans; dependents and domestic partners eligible 20+ days of PTO annually, plus paid firm and floating holidays Daytime leave policy for community service and flextime for fitness activities 401(k) retirement savings plan with annual discretionary company matching Health savings account, flexible spending accounts, and pre-tax commuter plans Employee assistance program with counseling services Wellness programs, gym discounts, and access to wellness apps Fertility treatment coverage and adoption or surrogacy assistance Paid parental leave with phase back to work for birthing and non-birthing parents Milk shipping service for nursing employees during travel Pet insurance options and company-provided life, AD&D, and disability insurance Financial wellness resources and employee discounts Access to employee resource groups and growth opportunities EEO We are an Equal Opportunity Employer. We make employment decisions based on qualifications, merit, and business need. We do not discriminate on race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis protected by law.

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