Department Specific Responsibilities Coordinates the Advance College Project (ACP) process on campus. Works with IU ACP Office and local high schools for updates on ACP students and support in the maintenance of classes, registration, and grading of this student bloc. . Maintains a strong level of communication between IUSB and the IU ACP office. Processes enrollment for special student populations, including ACP, English as a Second Language (ESL), IU Online Class Connect (IUOCC), and Northern Indiana Consortium for Education (NICE). Provides support to academic units and the campus community to facilitate custom reporting, data fulfillment, special enrollment, and schedule of classes support. Performs public and confidential inquiries for students, administrative, faculty, staff, and outside agency personnel in providing information and verifying data. Assists in all student enrollment processes, including student registrations, cancellations, withdrawals, reinstatements, and Pass/Fail and audit requests. Facilitates intercampus transfers and re-enrollments of returning students. Investigates student inquiries and problems, referring them to the appropriate university staff or office as necessary. Processes transcript and diploma requests and distribution. Works in person during regular office hours. Other hours may be required on rare occasions. Other duties as assigned. General Responsibilities Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and emails, and delivering messages and mail. Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation. Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains electronic records and databases. Provides directions, support, and information to student organization representatives and other visitors to the department. Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials. May assist with ordering or creation of promotional materials for student organizations or departmental needs. May provide guidance to other Student Services Coordinators. Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required High school diploma or equivalent (such as HSED or GED) WORK EXPERIENCE

Required 2 years in an office environment, higher education, or a related field SKILLS

Required Proficient communication skills Maintains a high degree of professionalism Demonstrates time management and priority-setting skills Demonstrates a high commitment to quality Possesses the flexibility to work in a fast-paced, dynamic environment Highly thorough and dependable Demonstrates ability to maintain confidential information Demonstrates customer service skills Commitment to working with people of diverse backgrounds and demonstrated cultural competency Preferred Organizational skills Attention to detail Proficiency in MS Office Software, student information systems, and common database applications Strong cross-cultural skills are essential Knowledge of Excel to create and modify reports Ability to learn Software Systems Friendly and service-oriented Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

IU South Bend Campus

South Bend, Indiana

Advertised Salary

$31,200.00 - $37,856.00 per year

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including: Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Services Generalist

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

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Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Request Support Telephone: 812-856-1234

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