Job Title: Student Retention and CRM Support Coordinator Location: Americus, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 290013 About Us Georgia Southwestern State University is a state university serving a diverse population of students, offering a range of strong undergraduate and graduate programs in a vibrant learning environment. The University is a collegial community that values collaboration and community engagement with an emphasis on faculty, staff, and student interactions. An active student body and state-of-the-art amenities enhance the learning experience on a visually appealing campus located in historic Americus, Georgia. Georgia Southwestern State University aspires to be an engaged, progressive, and inclusive university that serves as a vibrant center of learning, culture, and economic development for Southwest Georgia and beyond. Job Summary The Student Retention and CRM Support Coordinator will play a pivotal role in enhancing the retention of sophomore students by managing the institutions Retention CRM system and providing direct support to at-risk students. This position is responsible for overseeing the Sophomore Experience program, utilizing CRM tools to monitor student engagement, track academic progress, and implement early alert strategies. By collaborating with faculty, academic advisors, and campus resources, the coordinator will ensure timely interventions to support students academic success and financial well-being, contributing to the overall retention goals of the institution. Responsibilities CRM System Management and Data Analysis (40%) Maintain and oversee the Retention CRM system (Target X) by updating student data, tracking academic performance, and managing early alerts for students in need of intervention. Regularly analyze CRM data to identify patterns, trends, and students who may require additional support to stay on track for retention. Generate reports from CRM to assist academic advisors, faculty, and other stakeholders in making informed decisions about student interventions. Oversee and coordinate student communications, including email and text messaging, through the CRM platform to ensure timely and accurate information delivery to enrolled students. Support the use of CRM tools by faculty and staff to ensure that early alerts and communication about at-risk students are timely and effective. Serve as the primary point of contact for faculty, academic advisors, and other campus departments regarding retention efforts, early alerts, and CRM data. Work with academic and financial aid advisors to ensure that students identified through the CRM system are proactively contacted and supported. Communicate retention program goals, updates, and resources to students, staff, and faculty, and ensure ongoing engagement with the program.

Retention Program and Student Support. (30%) Oversee the implementation and management of the Sophomore Experience program, focusing on supporting second-year students, particularly those at risk of academic or financial difficulties. Develop, coordinate, and facilitate workshops, seminars, and resources designed to assist sophomore students in navigating common challenges. Provide individualized support to at-risk students, connecting them with necessary academic and financial resources to improve retention rates. Monitor student engagement with retention programs, ensuring they receive the support they need to remain enrolled and succeed. Monitor the success and progress of students in the cohort and provide pertinent student services and resource information. Assists in creating, implementing, and monitoring high-impact career readiness education programs for second year students. Research and implement learning support groups, peer coaching models, mentoring models, and learning communities for future programming. Use data and predictive analytics to design timely and strategic interventions for student support. Teach assigned sections of an academic renewal course, if necessary, for second year students. Collaborates with academic and student services departments and faculty for the planning and implementation of workshops and programs to support success and retention of second year students. Work with students and faculty to develop individualized academic recovery plans.

Advises students. (20%) Provides academic advisement to students. Creates and modifies schedules for first- and second-year students. Assists students with course selection, registration, and schedule revision. Monitors and tracks advisee progress. Connects students to academic advisors. Maintains correspondence with advisees concerning appointments and other matters. Processes drop/add forms, withdrawal forms, registration, name changes, and changes in programs of study. Develops and supports procedures for identifying at-risk students including monitoring early alert notifications in myGSW. Work collaboratively with Admissions, Financial Aid, Student Accounts, and other related to departments to provide holistic student advisement and support. Responsible for student retention through intentional outreach initiatives, intrusive advising, and academic partnerships.

Performs a variety of related duties . (10%) Including but not limited to new student orientation, STORM Days, registration days, and Parent/Family programs.

Required Qualifications Baccalaureate degree in a course of study related to the occupational field required.Masters degree preferred. Minimum of 3-5 years of related experience required. Familiarity with CRM software, particularly in the context of student retention (e.g., Target X, Starfish, EAB, etc.). Strong organizational and time management skills, with the ability to handle multiple tasks and priorities effectively. Knowledge, Skills, & Abilities Knowledge of university policies and procedures. Knowledge of computers and job-related software programs. Knowledge of college advising and registration procedures. Skill in decision making and problem solving. Skill in the completion of a variety of reports. Skill in oral and written communication. Contact Information For more information or questions about a job posting, please contact the Department of Human Resources by phone at 229-931-2000 or by email at hr@gsw.edu. For technical support, please call the USG Service Desk at 877-251-2644 or support@usg.edu. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Conditions of Employment Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with Georgia Southwestern State University, as determined by Georgia Southwestern State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check and drug screen. Equal Employment Opportunity Georgia Southwestern State University is an equal opportunity employer. As such, the University takes affirmative action to preclude discrimination in recruiting, transferring, training and terminating of employees because of race, color, creed, age, sex, national origin, veterans status, disability or any other reason in accordance with applicable state and federal statutes, executive orders and other regulations which prohibit discriminatory employment practices.