Student Office Worker | Part-Time

As the Customer Service Assistant for the Talking Book & Braille Library at the State Library of Oregon (SLO), you will support the library's customer service initiatives by speaking with patrons on the phone: answering routine questions, gathering information from patrons who will need additional support from other staff, and explaining how various library services work. This position is vital in helping Program Supervisor and staff of the division with customer service support and projects that enhance the library users' experience in accessing the services provided by Talking Books.

This position is in-person on a part-time schedule, up to 15 hours per week. Schedule is negotiable within the operation hours (Monday through Friday, 9:00 am-4:00 pm) to meet Agency and Division needs.

For a full review of the position duties, details, and working conditions, please click here.

What We Are Looking For

Minimum Qualifications:

• Must be enrolled at least half-time in high school, college, or graduate program.

Desired Attributes:

• Ability to apply rules, standards, policies, and procedures.
• Skills for maintaining accuracy in data entry.
• Strong customer service skills with the ability to approach all interactions with a high degree of professionalism, even under sensitive/difficult circumstances.
• Skill in explaining information to the public (in person, on the telephone, or in writing) policies relating to a particular program, operation, or service.
• Computer Literacy, including proficiency with Microsoft Word, Excel, Outlook, and Teams.

Application Details and Instructions:

• Visit the State of Oregon job opportunities webpage to submit your application. Please ensure the work history in your applicant profile is up to date and attach a current copy of your cover letter and resume.
• This announcement is for 1 permanent, part-time, Customer Service Assistant (Classification: Student Office Worker) position and may be used to fill future vacancies.
• Please save a copy of this job announcement for reference, as it is not available for you to view after the announcement deadline. If you have questions about the announcement, or need an alternate format to apply, please contact the Recruiter, Nancy Karnas at: nancy.karnas@das.oregon.gov | 971-719-3083

Benefits of Joining Our Team:

You will work with a great group of people who are dedicated to making Oregon a fantastic place to live, work, and play. This position is at the State Library of Oregon, located in Salem, Oregon.

Additional benefits include:

• Work/life balance, 11 paid holidays a year, and a competitive benefits package.
• Advancement and learning opportunities that will help grow your career with the State of Oregon.
• Get There - Oregon's easy-to-use carpool matching tool and trip planner.
• Live, work, and play in Salem, Oregon.

Note- Part-time employees are eligible for benefits at a prorated rate if they meet eligibility as detailed in OAR 101-015-0005. Part-time employees are paid on an hourly basis, so depending on the schedule worked, the benefits and the holidays will be pro-rated as well.

Additional Details:

• Finalists will be subject to a computerized criminal history check. Adverse background data may be grounds for immediate disqualification.
• Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.
• Eligible veterans who meet the qualifications will be given veterans' preference. For more information, please visit Veterans Resources.

The State Library of Oregon is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity. At the State Library of Oregon, we embody the value of hiring a workforce representative of the communities we serve, understanding that a diverse workforce revitalizes our state. We value diversity and foster a positive and welcoming environment where all employees can thrive.