JOB SUMMARY UConn Student Health and Wellness, Mental Health and Medical Services, is seeking a SHaW Mental Health Front Office Healthcare Operations Lead (Administrative Program Support 2). Under the direction of the Clinical Service Office Manager, this position assists in leading the daily front office medical reception team, ensuring efficient front desk medical operations, clinical scheduling, and compliance processes. This role manages credentialing, benefits verification, and communication across staff, students, and providers while supporting accreditation and training activities.

SHaW is committed to diversity and inclusion, competence in working with culturally and ethnically diverse populations, and awareness of how issues of difference, power, and privilege manifest in higher education environments. The ideal candidate promotes health equity and reduces health disparities by demonstrating and supporting an understanding, sensitivity, and appreciation for health equity, social justice, cultural humility, and inclusiveness.

DUTIES AND RESPONSIBILITIES On-site lead for SHaW mental health front office medical reception team. The primary point of contact for administrative operations within the team works directly with the clinical services office manager.

Performs office management duties: directs the workflow and supervises the processing of medical records paperwork, including but not limited to: Assists in the training of mental health screenings for new hires and doctoral interns. Plans and coordinates the mental health screening schedules.

Creates daily clinical schedules, ensures operational coverage of the front desk, and serves as the primary point of contact for the Access Screening Team.

Determines eligibility and benefits via web portals and enters the electronic health record.

Coordinates all aspects of privileging and credentialing application process, including clinicians’ CAQH profiles and attestations, licenses, certifications, DEA, CSR, NPDB, etc., for compliance and insurance paneling.

Assigns alerts to patients as well as tasks and/or messages to providers, clinicians, and staff to help facilitate communication with staff, students, and families.

Provides administrative support specific to mental health front desk accreditation expectations, including supporting onboarding activities, providing support documentation to be uploaded to Power DMS, and supporting annual reporting requirements.

Reviews administrative and internal operation procedures for efficiency and effectiveness and recommends improvements; establishes procedures to implement operational and/or fiscal policies.

As needed or assigned, may be responsible for special short-term or ongoing projects that require planning, coordination, and supervision.

Responds to requests for information and assists in solving a variety of problems of ordinary difficulty, based on knowledge of the procedures, practices, and past experience.

Regularly communicates with other University offices and/or outside agencies to request or provide information or to clarify procedures.

Performs related duties as required. MINIMUM QUALIFICATIONS Bachelor’s degree and two years of administrative support experience; or equivalent combination of education and experience.

Experience in maintaining office records (i.e., financial, personnel, training, etc.).

Demonstrated interpersonal skills necessary for effective work relationships.

Demonstrated experience in effectively communicating information in a manner that ensures understanding.

Demonstrated experience analyzing available information, preparing reports, and presenting conclusions.

Demonstrated understanding of and stated commitment to diversity, inclusion, and equity issues.

Demonstrated experience working with diverse populations.

Ability to resolve administrative problems efficiently, effectively and independently. PREFERRED QUALIFICATIONS Five years of progressively responsible experience in administrative support, including experience in a lead role.

Experience creating office systems.

Effective use of Microsoft Office to manage data.

Experience working in higher education.

Experience working in a medical office or health care setting.