Student Financial Services - Coordinator

Job Title Student Financial Services - Coordinator Department Student Financial Services Posting Number req631 Description of Job Duties Job Summary:

The Student Financial Services Coordinator’s primary duties are to facilitate the financial aid process by ensuring accurate documentation, timely processing, and efficient communication.

Essential Duties & Responsibilities: Assist students with inquiries related to financial aid programs, eligibility, and application procedures.

Provide guidance on completing financial aid forms, and other required documentation.

Assist in the administration of scholarships, grants, and loan programs.

Stay updated on federal, state, and institutional financial aid programs and policy changes.

Supervise and report monthly accumulated times for student employees.

Review and verify financial aid applications for completeness and accuracy.

Input and maintain accurate student information in the financial aid database.

Maintain budget records process including preparation of purchase orders.

Collaborate with other departments to ensure seamless integration of financial aid information.

Communicate with students through various channels, including email, phone, and in-person meetings, to provide updates on their financial aid status.

Disseminate information about financial aid policies, deadlines, and workshops.

Organize and maintain physical and electronic student files, ensuring compliance with privacy regulations.

Provide excellent customer service to students, parents, and other stakeholders.

Resolve issues and inquiries efficiently and professionally.

Assist with other staff efforts to maximize office effectiveness.

Perform other work-related duties as assigned. Work Setting: Reports to the Director of Student Financial Services.

Expectation of on-campus presence with attendance and punctuality.

Promote personal safety, safety procedures, and a safe work environment.

Employment at will.

Full-time status.

12-month appointment.

Non-exempt. About SWOSU:

With locations in Weatherford, Yukon, Sayre, and online degree programs, SWOSU is one of the leading regional universities in the country. Education and Experience Minimum Requirements: Strong written, verbal, and grammatical skills.

Good communication skills and interpersonal skills. Preferred Qualifications: Previous student financial aid, administrative, banking, or customer service work experience.

Such alternatives to the above qualifications as the President of SWOSU or their designee may find appropriate. Competencies: Ability to multi-task, organize, manage time effectively, and keep tasks appropriately prioritized.

Ability to work with, assist, lead, and take directions from others in the interest of operating the Financial Aid Office to its optimal efficiency.

Must be able to communicate effectively with all staff, students, faculty, and visitors in sometimes stressful situations.

Work cooperatively and respectfully with both internal and external contacts. Anticipated Start Date 11/3/2025 Location Generic Location Employment Type Non-Exempt