Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information

Classification Title Administrative Support Specialist-OSP

Working Title Student Account Advisor - Flight Path Programs

Location Boone, NC

Job Category 6

Position Number 068311

Not Eligible for Visa Sponsorship

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

Department University Treasury - 415101

Minimum Qualifications

Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.

Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions. Diplomas or degrees must be received from appropriately accredited institutions.

License/Certification Required

Essential Job Functions

Flight Path Program - The primary purpose of the Student Account Advisor position is to serve as a dedicated and proactive point of contact for students, guiding them through the complexities of their university financial accounts. This role is crucial for fostering student financial literacy and success.

This is accomplished by: Providing expert advising and counseling to students and families on matters related to tuition, fees, billing, payment options, and financial aid disbursement via phone, email, and video conferencing. Knowledge, Skills, & Abilities Required for this Position

Knowledge of and experience in Customer Service, Cashiering, and Data Entry. Work requires specialized knowledge in the processing and application of information, documents and/or materials. Work requires knowledge of program policies, procedures and information systems in order to communicate and process information

Preferred Qualifications

Prefer individual with experience in customer service and communication with a working knowledge of Word, Excel, Banner Student and Banner Finance; Must have strong customer service skills Working knowledge of adding, subtracting, multiplying, and dividing Working knowledge in receiving and disbursing cash.

Type of Position Permanent Full-Time

Staff/Non-Faculty Staff/Non-Faculty

Appointment Type 1.0

Work Schedule/Hours

The normal work schedule for this position is Monday through Friday from 8:00 am-5:00 pm. However, hours may flex to accommodate tasks like evening orientation sessions or peak volume time frames.

Number of Hours Per Week 40

Number of Months Per Year 12

Mandatory Staff No

Physical Demands of Position

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The duties of this position are typically performed in a professional office environment at our Boone, NC campus. The noise level is usually quiet to moderate. Stationary Work: This is primarily a sedentary role. The employee must have the ability to remain in a stationary position for prolonged periods while working at a desk and operating a computer. Communication: Requires the constant ability to communicate effectively with students, families, and colleagues. Must be able to exchange accurate information in person, over the phone, via email, and during video conferences. Manual Dexterity: Involves frequent use of a computer, keyboard, mouse, and other office equipment. Repetitive motions of the wrists, hands, and/or fingers are common. Visual Acuity: The employee must have the close visual acuity to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading. Mobility & Lifting: Occasional movement within the office is required to access files, printers, and attend meetings. The role may require the ability to lift and carry light objects, such as presentation materials or files, up to 15 pounds. Presenting: The position requires the ability to stand and move for periods of time while conducting student orientation sessions and other presentations. Overall Competency Level Journey

Salary Grade Equivalency

Salary Range $34,602 - $58,870

Anticipated Hiring Range $37,485 - $40,842

Required Functional Competencies to Successfully Perform Job Duties.

Communications: Presents ideas in a clear, concise, organized manner. Explains and interprets programs, policies and procedures to meet the specific needs of staff and clients. Advises program staff/clients in all matters related to program operations.

Program Knowledge: Demonstrates in-depth knowledge of the area of specialization, the program, process, and/or organizational operation. May be the content/process resource.

Office Technology: Selects, understands and fully applies a variety of features in software programs, databases, information systems, and specialized equipment.

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date 09/26/2025

Closing Date 10/12/2025

Competency Level Statement If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level.

Special Instructions to Applicants

For consideration please attach the following: Resume Cover letter Optional attachments include: Letter of Reference List of References with Contact information

The system requires you to provide a minimum of 3 professional references in the body of the application.

Search Chair Name Amy Oliver

Search Chair Email oliverac@appstate.edu

Applicant Pool Preference External (Post on the Web)

Departmental Information

Quick Link https://appstate.peopleadmin.com/postings/52267

Posting Number 201502915P