Responsible for creating an exceptional Aulani dining experience. Assist Severs as necessary to provide exceptional Guest service while bringing the story of Aulani to life in their interactions. May be involved with role playing or themed restaurants. May be responsible for greeting guests, for running food & drink orders and delivering items to guests in a timely manner. May assist server with bussing and anticipating other Guests needs.

• Responsible for delivering orders to the Guest’s table or staging area in the dining room/lounge area
• Responsible for welcoming and interacting with Guests in a positive and friendly manner
• May deliver orders to the Guests in the pool service area
• Delivers orders using designated pivot points
• Checks receipts and assembles the order for the Guest
• Knowledge and understanding of kitchen safety and sanitation including temperature requirements
• Has good judgment of food quality and production, understands the impact of spoilage
• Ensures that the food presentation is fresh and up to quality standards
• Replenishes food and other serving items on the serving line as necessary
• Anticipate Guests needs and assists with directions, event schedules, and other information or assistance as needed
• May pre-bus tables or seat guests
• May do “Side Work” pertaining to their craft including but not limited to cleaning work areas, stocking area, polishing silverware, fold/roll napkins
• Replenishes supply of clean linens, silverware, glassware and dishes in dining room
• Responsible for bussing tables, disposing of trash, maintaining the cleanliness of all restaurant areas, transporting dishes and silverware to the dish room, assembling Guest food orders and/or delivering them to the dining room

• Must meet state requirements to obtain Hawaii Liquor Commission card
• Must be at least 18 years of age
• Excellent Hospitality skills
• Ability to multi task and work in a very fast paced environment
• Speed, accuracy and efficiency are required and ability to work well under pressure
• Demonstrated ability to own and resolve guest situations
• Self-directed (can complete tasks with minimal supervision)
• Willing to follow instructions & take direction
• Flexible/adaptable
• Supportive of other cast working on your team
• Can complete repetitious tasks while maintaining quality
• Strong verbal communication skills
• Willing to work outdoors even in inclement weather
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
• Frequent bending, twisting and kneeling
• Frequent lifting and balancing of bus trays between 45-75 lbs
• Constant use of hands
• Frequent pushing/pulling up to 100 lbs, occasionally up to 150 lbs
• May work indoors or outdoors
• Constant walking/standing
• Constantly push/pull up to 10 lbs, frequently up to 25 lbs and occasionally up to 75 lbs
• Exposure to chemicals (cleaning supplies). Latex gloves required when working with food product

• Previous restaurant experience; understanding of full service environment
• Previous fine dining/table service experience preferred
• Knowledge of Hawaiian/Japanese language preferred