Program Manager, Student Support Services Provides leadership and direction for the Student Support Services Program. Essential functions include: Coordinates, monitors, and evaluates services including academic, career, financial aid, and personal advising Develops bridge classes, cultural, career, and transfer activities Hires, trains, supervises and evaluates staff Guarantees the fulfillment of objectives and activities of the grant funded program Develops and manages the budget Conducts ongoing and final assessment of program activities Ensures program compliance with College policies and procedures and U.S. Department of Education regulations Develops and writes proposals and reports Maintains relationships with other College departments including campus student success teams Participates in meetings, workshops, and conferences for professional development Performs other duties as assigned Required qualifications include: Master's degree in Education, Counseling, Psychology, Sociology or a related field Minimum of three years of demonstrated administrative experience implementing and evaluating educational programs Demonstrated experience in proposal writing for government funded programs Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others Demonstrated experience planning, preparing, and monitoring a business area's budget Demonstrated experience effectively making decisions that have major implications on the management and operations within a department Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations Knowledge, skills and abilities include: Possess working knowledge of postsecondary admissions concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus Possess excellent organizational and prioritization skills with demonstrated attention to detail Ability to be creative and exercise initiative Possess excellent written, verbal and interpersonal communication skills Ability to adjust to changing priorities and respond appropriately to deadlines Possess leadership skills and ability to foster a team environment and work collaboratively Ability to effectively complete work assignments independently Demonstrated intermediate Project Management skills Intermediate-level proficiency with Microsoft: Outlook, Word, Excel, PowerPoint, and Access Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects Ability to collaborate, negotiate and resolve conflicts on major projects Ability to facilitate top-level collaboration while managing sensitive issues Ability to develop and maintain relationships with key contacts to enhance work flow and quality Possess sensitivity to respond appropriately to the needs of the community Competencies include: Communication Time Utilization Service Focus Collaboration Quality of Work Adaptability Continuous Improvement Preferred qualifications include: Minimum of five years of demonstrated experience counseling and/or teaching first generation students Demonstrated experience working with Banner Student and Financial Systems Active licensure in a professional field such as Social Work, Counseling, or a related field Possess knowledge of policies and procedures of the U.S. Department of Education regulations governing TRIO programs Physical demands/working conditions include: The work is performed in a normal, professional office environment The work area is adequately lighted, heated and ventilated The employee may sit comfortably to perform the duties of the job and may perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there will be walking; standing; bending; stooping; and carrying of various items and equipment Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite Non-Bargaining Full-time Position Target Starting Salary Range: $60,000 to $65,000. The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s). If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen. Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.