Job Summary

This position's main responsibility is serving as a customer service representative for the Student Central office for student services. Offices included in Student Central are the Office of the Bursar, the Office of Financial Aid, and the Office of the Registrar. While this position reports directly through Student Central, it also assists with basic administrative functions for the entire Grenadier Hub. Department-Specific Responsibilities Answers detailed questions regarding detailed policies and procedures related to student accounts, tuition and fees, billing, fee assessment, refunding, registration, drop/add, transcripts, financial aid, student deadlines, and related enrollment management departments. Processes payment logs for student accounts. Provides outreach to students and assists with enrollment management initiatives. Performs office tasks such as counting money, shredding, data entry, duplicating and faxing. Delivers full range of customer service to all clients including current students, prospective students, faculty, staff, and alumni. Answers calls and emails daily. Assists with Enrollment Management outreach efforts to students. Performs other administrative tasks as assigned.

Qualifications

EDUCATION Required High school diploma or equivalent (such as HSED or GED). Preferred Bachelor's degree. SKILLS Required Knowledge of computers and database/word processing software. Excellent written and verbal communication skills. Excellent customer service skills. Detail-oriented. Ability to work with a wide range of people. Ability to handle stress and work in a fast-paced environment. Ability to maintain confidentiality. Ability to handle several tasks simultaneously. Proven orientation toward quality service. Preferred Ability to communicate in person, by phone, Zoom, or email.

Work Location

IU Southeast Campus New Albany, Indiana

Advertised Salary

$14.42 per hour

Work Hours

Monday - Thursday 11:30am - 4:00pm, and Friday 12:00 - 4:00pm.

Job Classification

Career Level: Part Time Employee FLSA: Nonexempt Job Function: Part Time Employee Job Family: Part Time Employee Click here to learn more about Indiana University's Job Framework. Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.See Indiana University Notice of Non-Discrimination here which includes contact information.