Description of Primary Duties

Current Initiatives and Insights Include:

CENTRAL PRINTING the BEARPRINT quota-based central printing system and printers used by students in labs and classrooms.

CENTRAL COMPUTERS the lifecycle management, imaging/deployment, and usage tracking of centrally funded computer labs

CENTRAL SOFTWARE administering the licensing and coordinating the distribution and usage tracking of centrally funded software packages such as: ESRI ArcGIS, Wolfram Mathematica, Azure Dev Tools for Teaching, and the SAS, SPSS and Minitab statistical packages.

OPEN-ACCESS LABS the management and operation of the Open-Access Computer Labs that provide essential IT resources and support that are available to all students

1. Serves as the primary technical lead and provides advanced technical support and administration for the Universitys centrally funded student computing systems by: developing an in-depth knowledge and understanding of the software and services and how they impact University IT support efforts and initiatives; implementing and configuring the software and systems; documenting and managing security groups, configurations and changes in accordance with university guidelines; and coordinating support efforts with IT staff, vendors, and other University stakeholders.

2. Effectively manages operation of the Universitys centrally funded student computing systems, services, and facilities. Assists in lifecycle planning and maintains a current inventory of all assets and resources; develops and maintains a portfolio of all services provided; collaboratively establishes appropriate service levels, metrics, best practice checklists, and workflows; and coordinates student computing operations with IT staff, University colleges and departments, vendors, and other University stakeholders.

3. Establishes and maintains strong relationships with IT staff, vendors, other academic institutions, and University stakeholders by regularly meeting to review, evaluate, and recommend enhancements for student computing services. Communicates with customers and stakeholders in a clear, timely, and professional manner. Utilizes appropriate tools and communication channels to follow up on team activities, ensuring customer satisfaction and responding effectively to feedback. Provides precise and comprehensive information regarding student computing services, resources, and initiatives.

4. Supports IT Councils strategic planning by collaborating with Information Services leadership and other stakeholders to assess student computing needs, set priorities, and plan service improvements. Manages multiple concurrent projects, including planning, staff supervision and work oversight, resource allocation, and stakeholder communication. Facilitates adoption of new tools and methodologies, oversees their assessment and testing, and shares results with relevant parties. Assists with special projects through data collection, research, reporting, and analysis on staffing and technology initiatives.

5. Exhibits professional conduct, supervises personnel and departmental operations, and develops strategies, procedures, and support frameworks to ensure continuous delivery of high-quality support services. Manages the selection, professional development, and administration of staff; provides training and orientation on unit policies and procedures; allocates areas of responsibility; supervises work activities; identifies staff professional development requirements; and assesses staff performance. Serves on appropriate committees as needed. Minimum Acceptable Qualifications Education: A bachelors degree or an equivalent combination of education and experience as outlined in the Job Family 3 Knowledge Equivalencies Chart is required. A degree in a technology-related field is preferred.

Experience: A minimum of five years of diverse information technology work is required, including experience with: deploying and managing endpoint systems with a current enterprise device and software management system; configuring and securing network printers and management systems within an enterprise printing environment; developing or recommending hardware and software specifications and standards for procurement; working with software licensing at a company-wide or enterprise level; systems administration and security; and applying effective practices in IT service management. Supervisory or leadership experience with technology staff or teams is preferred. Experience in a higher education setting is also preferred.

Skills: Demonstrated leadership capabilities and proficiency in managing multiple complex projects simultaneously are required. The ability to learn, understand, and manage sophisticated software and systems is required. Effective service management, organizational, interpersonal communication, and collaborative team-building abilities are required. Excellent verbal, presentation, and written communication skills, along with expertise in authoring technical documentation, are required. The ability to work collaboratively with stakeholders possessing diverse levels of technical expertise is also required.

A high level of technical proficiency in current Windows and macOS desktop installation and administration, current enterprise device and software management platforms, and network printers and print management systems within an enterprise environment, is required. A foundational knowledge of network topologies, server administration and virtualization, computer application software, relational databases and reporting, as well as technology-related diagnostic and troubleshooting methodologies is required. The ability to maintain confidentiality regarding information processed, stored, or accessed during employment is required.

Effort: This position connects cables which may require climbing ladders or working under desks and loads and unloads equipment such as furniture, printers, and computers and supplies such as paper, toner, and cleaning supplies from shelves up to five feet high. This position lifts and transports multiple items weighing less than twenty-five pounds (typically weighing less than ten pounds) on a daily basis and between twenty-five and fifty pounds about three times weekly. This position installs equipment and inspects whether it is working properly and inspects facility conditions for damage, theft, safety risks, and security.

Other: The twenty-four-hour scope of University operations may result in the need to work evenings, nights, and weekends to support implementations or upgrades and to respond to major issues with IT operations. Occasional attendance and participation at evening and weekend activities and workshops is required. Occasional travel for professional development is required. Additional Qualifications Link to Job Description Open Date 09/26/ Close Date (If Close Date is blank then the posting is considered open until filled)